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lifesaversTech Support
Our technical support team and resources are here to serve you 24/7.

Important: Make sure you have the most current version of your software before contacting technical support. For the latest updaters, and downloadable reference guides check our Downloads page.

Note: Jungle Software no longer supports Gorilla version 5.6.2 or below. If you are a Gorilla 5.6.2 or below customer you can still Download Updaters.

Technical Support Options:

Before Contacting Us: Take a look at the Install Help Videos below. Most install and launch issues are addressed in these videos.

Having issues importing a screenplay? Click here for common import issues.

If you would like to e-mail us with a tech support question, please include the software you are using, the exact version you are using, your platform (Mac or Windows), and version of your operating system.

e-mail: support@junglesoftware.com
24/7, your email will be answered within 24 hours, most often within a few hours.

phone: (818) 456-0719 Press 2, then 2 again for Tech Support
M-F, 10am-5pm, Pacific Time
Leave a message if no one answers, or after hours, it's best to email us. If you leave voice mail after hours, your call will be returned on the next business day.

Recovery File Recovery Instructions
What to do if you get an error message that says that one or more of your Gorilla files are corrupted.


Version Updates
Always make sure you have the latest version before contacting technical support.

You can always check for updates on our Downloads page.


Gorilla 5.6.2 and below is not compatible with Mac OS X Sierra (10.12).

Koala Call Sheets 1.1.0 and below is not compatible with Mac OS X Sierra (10.12).

StoryO 1.0.5 and below is not compatible with Mac OS X Sierra (10.12).

Gorilla 4.9 and below do not run under Mac OS X Lion (10.7).

You can always check our System Requirements for compatibility.


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