Tech Support
Our technical support team and resources are here to serve you 24/7.

Important: Make sure you have the most current version of your software before contacting technical support. For the latest updaters, and downloadable reference guides check our Downloads page.

Note: Jungle Software no longer supports Gorilla version 2.2.6 or below. If you are a Gorilla 1.3.5 or 2.2.6 customer you can still Download Updaters.

Technical Support Options:

e-mail: support@junglesoftware.com
24/7, your email will be answered within 24 hours, most often within a few hours.

phone: (818) 456-0719
M-F, 10am-5pm, Pacific Time
After hours, it's best to email us. If you leave voice mail after hours, your call will be returned on the next business day.

File Recovery Instructions
What to do if you get an error message that says that one or more of your Gorilla files are corrupted.

Version Updates
Always make sure you have the latest version before contacting technical support.

You can always check for updates on our Downloads page.

Gorilla 5™ and StoryO™ run natively under OSX 10.7 Lion.

Gorilla 4.9 and below do not run under OSX Lion. They require Apple's Rosetta environment to be installed and unfortunately Apple discontinued support for Rosetta with the release of OSX 10.7 Lion.

For more information click here.